What Is AI Agent?
An AI agent is an AI structure that not only answers questions but plans steps towards a goal and can perform actions with defined tools (APIs, databases, company systems).
How does it work?
- The model assesses the goal and the current state.
- It selects and calls one of the tools available to it.
- It evaluates the result returned by the tool.
- It repeats this loop until it reaches the goal or a point where it must hand over to a person.
Where is it used?
- Checking order status and opening requests
- Internal process automation
- Research and reporting workflows
- Assistants that help customer representatives
Points to watch
- Permissions should be limited on the least-privilege principle.
- Irreversible or critical actions should require human approval.
- All actions should be recorded and traceable.
- Errors can compound; the number of steps and the scope should be limited.
What does Huaris AI do about it?
Huaris AI designs agent structures with clear limits and human handover under Custom AI Solutions. See our customer service industry page for example scenarios.
Let's work together
Let us listen to your processes and goals, and evaluate together where AI can add value.
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